Welcome to
Money Puzzle
We work to recover money lost as a result of bad advice regarding investments, pensions and SIPPs.
Who Are We
Money Puzzle Ltd is a Claims Management Company which was incorporated in 2009 by Trevor and Norma Mackey. We primarily deal with Pension and Investment complaints. Our aim is to work on behalf of our clients and explore every available opportunity to recover losses. We are very proud of the work we do and what we have achieved for our clients.
What We Do
Money Puzzle Limited will make complaints or claims on behalf of people who we believe have lost money. Our clients may have been badly advised by people or firms who are regulated by the Financial Conduct Authority. In other cases the firms they trusted to look after their pensions or investments failed to do so and clients lost money as a result.
Money Puzzle Limited will assess your circumstances and following collection of data we will decide if you have a potential case or not. We only make complaints or claims on FCA regulated products or services, against people or firms regulated by the FCA or The Pension Regulator.
What Are We Trying To Achieve?
Money Puzzle will try to gain redress or compensation to cover losses our clients have suffered. Our objective is to put our clients back in the position they would have been if they have not acted on advice received or if trusted firms had acted properly on their behalf. This may require several claims if more than one firm was involved and can take years to complete.
Why Use Money Puzzle
We have experience in Financial Services, Compliance and we have dealt with many clients and cases. A case could take a few months or years. It may involve one firm or many. It may be one case or multiple cases. Money Puzzle have a lot of knowledge and experience.
You can do this yourself. This is what our regulators, FOS and FSCS say.
FCA
“You can make a complaint yourself for free, directly to a firm. If the firm fails to respond within the relevant time period or you are unhappy with the response received, you can also make a complaint to the Financial Ombudsman Service.
You can also get free help from the Financial Ombudsman Service, or organisations like Citizens Advice and MoneyHelper.
There are many companies that offer to complain on your behalf. These are usually known as claim handlers, claims firms or claims management companies (CMCs). We regulate financial services and financial products CMCs operating in Great Britain.
CMCs will charge you a fee for handling the complaint. Some companies will manage your claim on a ‘no win, no fee’ basis. If your claim succeeds, they will deduct a proportion of your compensation as a fee. If you cancel your claim, you may also be charged.
If you decide to use a CMC, you should carefully consider how much they will charge you, and decide whether you are willing to have that money deducted from your compensation. Some companies will charge you a fee upfront.
Carefully consider whether to pay a fee before your complaint is submitted. There is no guarantee that your claim will succeed and you could be left out of pocket.”
FOS
“Use our complaint checker to find out if the Financial Ombudsman Service can help with your complaint, or you can find out the types of complaint we can help with and our approach to resolving them on our website.
Making a complaint is straightforward and won’t cost you anything. Find out more about the process involved. “
FSCS
“Set-up by parliament and funded by the financial services industry, FSCS is a completely independent and free service.
You’ll keep all the compensation you are owed when you claim directly through us.”
Our Fees
Fees are charged when a claim is successful. The rates we will charge from 1st March 2022 are detailed in the table below and in the following table we have given some examples of fees for illustration.
Contracts signed prior to 1st March 2022 remain unaffected by this change.
You will pay the lower of Rate of charge or Max total fee including vat in the band in which your redress or compensation falls.
What if I am not happy with Money Puzzle?
We are regulated by the Financial Conduct Authority and if you think we have failed you in any way then you are entitled to complain.
In the first instance you should write, email or phone:
Money Puzzle Limited, Pentagon Business Centre, 36 Washington Street, Glasgow, G3 8AZ.
info@themoneypuzzle.co.uk
Phone: 0141 204 0086.
We will investigate your complaint
If you remain unhappy you may refer the complaint to the Financial Ombudsman service you can contact them by any of the following methods:
Post: Financial Ombudsman, Exchange Tower, Harbour Exchange, London , E14 9SR Phone: 0800 023 4567
Online: www.financial-ombudsman.org.uk
Please note any complaint must be referred to the Financial Ombudsman service within 6 months of the date of our written final response.
Fees are charged when a claim is successful. The rates we will charge from 1st March 2022 are detailed in the table below and in the following table we have given some examples of fees for illustration.
Contracts signed prior to 1st March 2022 remain unaffected by this change.
You will pay the lower of Rate of charge or Max total fee including vat in the band in which your redress or compensation falls.
What if I am not happy with Money Puzzle?
We are regulated by the Financial Conduct Authority and if you think we have failed you in any way then you are entitled to complain.
In the first instance you should write, email or phone:
Money Puzzle Limited, Pentagon Business Centre, 36 Washington Street, Glasgow, G3 8AZ.
info@themoneypuzzle.co.uk
Phone: 0141 204 0086.
We will investigate your complaint
If you remain unhappy you may refer the complaint to the Financial Ombudsman service you can contact them by any of the following methods:
Post: Financial Ombudsman, Exchange Tower, Harbour Exchange, London , E14 9SR Phone: 0800 023 4567
Online: www.financial-ombudsman.org.uk
Please note any complaint must be referred to the Financial Ombudsman service within 6 months of the date of our written final response.
OK, so how do I contact you?
If you are an existing customer please feel free to call anytime if you have a question or just want an update.
If you would like to discuss your situation please feel free to get in touch and we will do our best to help and advise you.
Contact Us
If you have a question or are looking for free, no-obligation advice please get in touch using the details below.